Fallsview Casino

Cookie Policy

This Cookie Policy explains how our online gaming platform uses cookies and similar tracking technologies when you visit our website and use our services. This policy applies to all users accessing our casino games, slot machines, and related gaming services from Canada. By continuing to use our platform, you acknowledge that you have read and understood how we collect, use, and manage cookies in accordance with Canadian privacy legislation and gaming regulations.

What Are Cookies and How We Use Them

Cookies are small text files that are stored on your device when you visit our website. These files contain information that helps us provide you with a personalized gaming experience, maintain your session security, and improve our services. Our online casino platform uses various types of cookies to ensure optimal functionality, security, and user experience while you enjoy our slot games and other casino offerings.

We use cookies to remember your gaming preferences, maintain your login status, track your gameplay for responsible gaming purposes, and provide you with relevant promotional offers. Additionally, cookies help us analyze website traffic patterns, identify technical issues, and enhance the overall performance of our gaming platform. All cookie usage complies with Canadian privacy laws and industry standards for online gaming platforms.

Types of Cookies We Collect

Our casino platform utilizes several categories of cookies, each serving specific functions to enhance your gaming experience and ensure compliance with Canadian gaming regulations:

  1. Essential Cookies: These are necessary for basic website functionality, user authentication, session management, and security features required for safe online gaming.
  2. Performance Cookies: These collect information about how you use our website, including which games you play, pages you visit, and any errors you encounter during gameplay.
  3. Functional Cookies: These remember your preferences such as language settings, game preferences, betting limits, and other personalized features.
  4. Analytics Cookies: These help us understand user behavior, popular games, peak playing times, and overall website performance to improve our services.
  5. Marketing Cookies: These track your activity to provide relevant promotional offers, bonus notifications, and advertising content related to our casino games.
  6. Third-Party Cookies: These are set by external service providers for payment processing, customer support, game providers, and regulatory compliance monitoring.

Cookie Duration and Storage Periods

Different types of cookies remain on your device for varying periods, depending on their purpose and regulatory requirements. Session cookies are temporary and are deleted when you close your browser or log out of your account. These cookies are essential for maintaining your gaming session and ensuring secure transactions during your visit.

Persistent cookies remain on your device for longer periods, typically ranging from 30 days to 2 years, depending on their specific function. Gaming preference cookies may be stored for up to one year to maintain your customized settings, while security and fraud prevention cookies may be retained for up to two years as required by Canadian gaming regulations. Analytics cookies are generally stored for 24 months to help us improve our services and comply with data retention requirements.

Managing Your Cookie Preferences

You have full control over how cookies are used on your device when accessing our casino platform. Our website provides a comprehensive cookie management tool that allows you to accept, reject, or customize your cookie preferences based on different categories. You can access these settings at any time through the cookie banner that appears on your first visit or through the privacy settings in your account dashboard.

  1. Access the cookie preference center through the banner notification or account settings menu.
  2. Review each category of cookies and their specific purposes for our gaming platform.
  3. Toggle individual cookie categories on or off based on your preferences and comfort level.
  4. Save your preferences to apply changes immediately to your current and future gaming sessions.
  5. Update your preferences at any time by returning to the cookie management tool.

Browser Cookie Control Settings

In addition to our built-in cookie management tools, you can control cookies directly through your web browser settings. Each browser offers different options for managing cookies, and we provide instructions for the most commonly used browsers among our Canadian gaming community.

  1. Google Chrome: Access Settings > Advanced > Privacy and Security > Site Settings > Cookies and site data to manage cookie permissions and clear stored data.
  2. Mozilla Firefox: Navigate to Options > Privacy & Security > Cookies and Site Data to adjust cookie settings and manage stored information.
  3. Safari: Go to Preferences > Privacy > Manage Website Data to control cookie storage and tracking prevention features.
  4. Microsoft Edge: Select Settings > Site Permissions > Cookies and Site Data to customize cookie behavior and clear browsing data.
  5. Mobile Browsers: Access privacy settings through your mobile browser menu to manage cookies and tracking preferences on smartphones and tablets.

Your Rights and Contact Information

Under Canadian privacy legislation, you have specific rights regarding how your data is collected and processed through cookies on our gaming platform. You have the right to access information about cookies stored on your device, request deletion of certain cookie data, and withdraw consent for non-essential cookies at any time without affecting your ability to access basic gaming services.

You can exercise these rights by contacting our privacy team or using the cookie management tools provided on our website. We are committed to responding to your requests within the timeframes required by Canadian law and will work with you to ensure your privacy preferences are respected while maintaining the security and functionality of our online casino platform.

If you have questions about our cookie practices, need assistance with managing your preferences, or want to report concerns about data collection, please contact our customer support team through the designated privacy channels available in your account dashboard or through our official website contact forms.